Showing posts with label computers. Show all posts
Showing posts with label computers. Show all posts

Wednesday, September 25, 2013

Wharton Global Spreadsheet – Price of Everything / Value of Nothing – Ministry of Plenty


Wharton Global Spreadsheet – Price of Everything / Value of Nothing – Ministry of Plenty

I use and or blame the Wharton School of Business at the U of Penn in Philly for the present Global Spreadsheet that either discounts humanity into nothing or as a negative figure (valued at less than zero), by which to get a tax subsidy/discount/rebate on theoretical virtual losses from the Ministry of Finance.

I have on many occasions called it the Global Spreadsheet invented at Wharton, Brown and Harvard but have since dropped the other two institutional accomplices.

I have by way of a sibling been hearing about the “Service Economy” since the 1960s by which hard dirty sweaty work would be exported to the third world while the white first world nations would only have to sit around air-conditioned and central heated office space and clip coupons (boy, is that an old term) at the expense of rest of humanity.

Of course, my sibling never provided me with a bibliography and so I naturally assumed that the Service Economy con originated at Wharton in my native Philly.

Whether that sort of economy thing, the service economy, was a real and or viable theory and or concept at one time, the thing that really fucked everything up was the advent of the corporate and personal computer beginning in the 1980s that sucked all the air and life of humanity out of the first world office buildings since and to the advantage of the ones who first owned, had or programmed the computers to rig the global game for everyone since.

Old office space on Wall Street is more likely recycled these days into condo living space and or with fitness centers and coffee shops at street level. The virtual life of the present virtual con “city”.

The Ministry of Plenty is in control of Oceania's planned economy. It oversees public access to food, supplies, and goods. It is also in charge of rationing these goods. As told in Goldstein's book, the economy of Oceania is very important, and it's necessary to have the public continually create useless and synthetic supplies or weapons for use in the war, while they have no access to the means of production. This is the central theme of Oceania's idea that a poor, weak populace is easier to rule over than a wealthy, powerful populace. Telescreens often make reports on how Big Brother has been able to increase economic production, even when production has actually gone down (see Ministry of Truth).  

 The Ministry hands out statistics which are "nonsense". When Winston is adjusting some Ministry of Plenty's figures, he explains this:  

 But actually, he thought as he readjusted the Ministry of Plenty's figures, it was not even forgery. It was merely the substitution of one piece of nonsense for another. Most of the material that you were dealing with had no connection with anything in the real world, not even the kind of connection that is contained in a direct lie. Statistics were just as much a fantasy in their original version as in their rectified version. A great deal of time you were expected to make them up out of your head.

  Like the other ministries, the Ministry of Plenty seems to be entirely misnamed, since it is, in fact, responsible for maintaining a state of perpetual poverty, scarcity and financial shortages. However, the name is also apt, because, along with the Ministry of Truth, the Ministry of Plenty's other purpose is to convince the populace that they are living in a state of perpetual prosperity.






Monday, December 29, 2008

Age of Robot


Age of Robot is upon us.

The high technology is all powerful. Bow your heads.

ATM machines are robots. Very convenient sometimes.

Telephone answering machines are robots. Not that convenient when you have to spend five minutes getting from A to E trying to pay a bill or get your credit card balance.

Computers are robots - electronic brains that mimic humanity and in need of very specific programs to function.

The Internet with its visual cover blinds us to how we do things now as opposed to how we did things ten or twenty or thirty years ago.

I am cursed. I have a memory. I know what a typewriter is.

In the future, robots may aid sick people in need of medical care.

In the meantime, I am human and everyday I come up against a wall of robots or robotic functions and sometimes I come out ahead and other times I feel like a loser especially when I forget a password.

The corporations that have squeezed more and more profit out of our everyday life are partially responsible for this age of robots. We in our present myopic state of bliss and in need of chronic luxury fed by the by-products or the collateral damage of this new age of robots are also responsible for what we have.

Is this all a complaint? In a way yes. The human touch is gone. The human voice answering the telephone was part of the social equation for close to one hundred years. I got used to it.

I have put up with the bullshit mantra of “change is good” all my life. Maybe change isn’t always good.

I harken back to two jobs I had in Arizona and over a decade ago. Those jobs touched people directly. It was a transition period whereby not everybody was texting or even e-mailing.

One was in a mortgage company and they were putting the telephone answering machine on at lunchtime at the reception/switchboard desk. “No Go” said the regional management which ran into this local matter one day. You got a live customer on the line, you keep them there and make sure you put them through or take an accurate detailed message for the sales force to follow through on. Sales were a crucial part of mortgage business before they threw away the rule book. You don’t let potential customers get turned off and walk away because you turned on the robot answering machine at the reception desk.

The other job I had was in enrollment in an HMO which practiced Japanese style, Covey type management. In that situation, everyone who got a phone call from a customer from the president of the company down to the lowest clerk, which was me, would help a customer and if I could not help, they got put on hold, and I called around until I found a live body, explained what the customer wanted and asked my fellow employee to take charge of the phone call with the customer. That was pro-active. Pro-active in New York City style management I have found is just a word.

In Arizona, it is a thin economic situation. The saying was that if you pissed off one customer, they turned around in their social network and told ten other people about lousy customer service. Those ten in theory might tell another ten. Pass it along.

I, we, can’t change a whole lot of things. We can’t bring back all those outsourced jobs to Asia.

But maybe out of the tens of millions of dollars the CEO gets for being lucky enough to have frat house connections to get the job in the first place, maybe the CEO could give up a lousy few tens of thousands of dollars to put a live person on the phone up front of their marvelously and probably mismanaged robotic organization/corporation.

It’s just a thought.